• Can I collect my order from your showroom?
  Yes! Orders can be collected same-day from our warehouse and showroom at Unit 8, 22 Highgate Parkway, Silverdale, Auckland. Our business hours for collection are Monday to Friday, 9:30 AM – 4:00 PM. Our showroom is open for visits anytime during business hours, no appointment necessary. For inquiries, contact us at 0800 348 604 or sales@profilepanels.co.nz.
• Where can I buy Profile Panels?
  Our products are available for purchase directly from our website at www.profilepanels.co.nz. They are also available through third-party retailers and Carters Branches as an order-in product.
• Can I install the panels myself?
  Yes! Our panels are designed for easy installation, even for DIY enthusiasts. Installation guides are available on our website. We can recommend trusted installers if professional installation is preferred.
• Are Profile Panels environmentally friendly?
  Yes! Our panels are FSC Certified, meaning they are sourced from responsibly managed forests. The backing material is made from recycled PET bottles.
• Can I use Profile Panels in wet areas like bathrooms and kitchens?
  Yes, but they are not waterproof. We recommend installing them in areas with minimal direct water exposure. Ensure proper sealing and ventilation when using in bathrooms or kitchens.
• Can I install Profile Panels behind my fireplace?
  The Crete Range is fire-retardant and the best material for wood burner and gas fireplaces.
• Can I paint or stain the panels?
  Some panels come unfinished, allowing you to stain or paint them. Use the appropriate wood stain or paint for the best results.
• Do you offer custom panel sizes?
  No, unless the order meets our bulk MOQ requirements.
• How do I clean and maintain my panels?
  Simply wipe down with a soft, damp cloth. Avoid harsh chemicals or excessive water to prevent damage.
• Do Profile Panels improve acoustics?
  Yes! Our acoustic slat panels help reduce echo and enhance sound quality in both residential and commercial spaces.
• Can I order samples before purchasing?
  Yes! We recommend ordering samples to ensure the perfect match for your space.
• Do you offer samples to trade professionals?
  Yes! We offer samples to interior designers, architects, and builders.
• How long does shipping take?
  Shipping times vary based on location. Samples typically arrive within 1-5 days. Full panel orders may take slightly longer.
• Do you offer trade discounts?
  Yes! Special pricing is available for trade professionals. Contact sales@profilepanels.co.nz for trade pricing inquiries.
• Where are Profile Panels products made?
  Our panels are designed in New Zealand and manufactured in the PRC. They are made from high-quality materials to ensure durability, sustainability, and premium finishes.
• What is your return policy?
  Returns are accepted for unused, undamaged products within 14 days of delivery. Special-order panels are non-returnable.
• What materials are used in your panels?
  Our panels are made from premium materials for high durability and sustainability. Refer to the product page for a detailed materials list.
• How can I contact Profile Panels?
  You can reach us via email at sales@profilepanels.co.nz or call us at 0800 348 604.

• Where do you ship to?
  We offer shipping throughout New Zealand. For Great Barrier Island, Waiheke Island, Stewart Island and international shipping inquiries, please contact our team at sales@profilepanels.co.nz.
• How long does delivery take?
• North Island: Estimated 1-3 business days
• South Island: Estimated 2-5 business days
• Rural Areas: May take an additional 2-3 business days

• How much does shipping cost?
  Shipping costs vary based on your location and order size. Freight charges are calculated at checkout. For bulk orders or special freight requirements, please contact us for a custom quote.
• How are the panels shipped?
  Our panels are shipped via Main-Freight carriers to ensure they arrive in excellent condition. They are securely packaged to prevent damage during transit.
• Do I need to be home to receive my order?
  Yes, someone must be available to receive and sign for the delivery. If no one is available, the courier may leave a calling card for redelivery arrangements.
• Can I pick up my order instead of having it delivered?
  Yes! We offer a Click & Collect option from our Auckland warehouse. Simply select Pick Up at checkout, and we’ll notify you when your order is ready.
• What happens if my order arrives damaged?
  If your order arrives damaged, please:

1. Take clear photos of the damaged panels and packaging.
2. Contact us within 24 hours of delivery at sales@profilepanels.co.nz with your order details.
3. We will assess the damage and arrange a replacement or refund if applicable.

• Can I track my order?
  Yes, once your order has been dispatched, you’ll receive a tracking number via email or SMS to monitor your shipment.
• Do you offer express shipping?
  We currently offer standard freight options, but if you require urgent delivery, please contact us before placing your order to discuss expedited shipping options.
• What if my order is delayed?
  While we aim for timely deliveries, external factors such as weather conditions or carrier delays may affect shipping times. If your order is significantly delayed, please contact us for an update.
• Do you ship to rural addresses?
  Yes! However, rural deliveries may take a few extra days.

For any other freight-related inquiries, feel free to contact us at sales@profilepanels.co.nz or call 0800 348 604.

• Can I return my order if I change my mind?
  Yes, we accept change-of-mind returns within 14 days of receiving your order. However, the product must be unused, in original condition, and in its original packaging.
• Are custom-made bulk panels eligible for return?
  Custom-made bulk panels are non-returnable unless they are faulty.
• Do I need to cover return shipping costs?
  Yes, return shipping costs are the customer's responsibility. We recommend using a tracked freight service to ensure the package arrives safely.
• How do I start a return?
  To initiate a return, please contact us at sales@profilepanels.co.nz with your order details and reason for return.
• What happens if my order arrives damaged?
  If your panels arrive damaged or faulty, contact us immediately with photos of the damage. We will assess the issue and arrange a replacement or refund as necessary.
• How long does it take to process a refund?
  Once we receive and inspect the returned item, refunds are processed within 5-7 business days. Refunds are issued to the original payment method.
• Can I exchange my order for a different product?
  Yes, exchanges are possible if the item is unused and in original condition. Contact us at sales@profilepanels.co.nz to discuss your exchange options.
• What if I received the wrong product?
  If you receive an incorrect item, please notify us immediately so we can arrange a replacement.
• What should I do if my return is delayed?
  If your return has not been processed within 10 business days, please reach out to us at sales@profilepanels.co.nzfor an update.

• What are the dimensions of the panels?
  The panels are available in two sizes: 2700mm x 600mm x 21mm and 3000mm x 600mm x 21mm. Each sheet is sold separately.
• Are these panels flexible?
  Yes! These panels can flex to a 300mm radius, making them ideal for curved applications.
• How much area does each panel cover?
  The 2700mm panel covers approximately 1.62 square meters, and the 3000mm panel covers approximately 1.8 square meters.
• How much does a sheet weigh?
  Each sheet weighs 13kg.
• What materials are used in the panels?
  Each panel consists of a single-face timber veneer, MDF core, and PET polyester backing made from recycled bottles.
• What is the size between the lamellas?
  The gap between the lamellas is 13mm.
• Are the panels pre-finished?
  Yes, they are sealed with a matte UV coating, maintaining durability and the natural texture of timber veneers.
• Do these panels offer sound absorption?
  Yes, they provide Class A sound absorption with a Noise Reduction Coefficient (NRC) rating between 0.3-0.9, reducing reverberation and enhancing acoustic performance.
• How are the panels installed?
  The panels feature shiplap joints, allowing each sheet to overlap the previous one for a fast and seamless installation. Installation guides are available on the Profile Panels Installation page.
• What glue should I use for installation?
  We recommend using Sika Nail Bond - Fast for a strong and reliable bond.
• How many screws per sheet?
  We recommend using 12-18 screws per sheet for secure installation.
• Should I glue or screw the panels?
  We recommend screwing panels onto plasterboard walls, as glue may cause damage if you decide to remove or adjust the panels later.
• How much glue do I need per panel?
  One tube of glue is enough for two panels.
• Do I need a special tool to cut the sheets?
  No, a fine-tooth handsaw or circular saw will work perfectly.
• Can I get sheets custom cut?
  Unfortunately, custom cutting is no longer available.
• Can I get a professional to install the panels?
  Yes, contact us for recommended installers in Auckland.
• Do you sell LED lights to go between the timber lamellas?
  They are coming soon! Stay tuned for updates.
• Are the materials sustainably sourced?
  Yes, the panels are FSC Certified for sustainable forestry and GRC Certified for being made from recycled plastics.
• Can I order samples before purchasing?
  Yes, we recommend ordering samples to ensure accurate color matching.
• How long do samples take to courier?
  Samples are shipped daily and typically arrive in 1-5 days.
• Where can I purchase these panels?
  The panels are available for purchase on the Profile Panels website.

What are Slat Exterior WPC Panels?
Slat Exterior WPC (Wood-Plastic Composite) Panels are designed to provide the elegant appearance of natural timber for outdoor use, without the maintenance requirements of real wood. These high-quality panels deliver unmatched realism and durability.

What are the dimensions and coverage of each panel?
Each panel measures 2900mm (H) x 219mm (W) x 26mm (T) and is sold in packs of four. The total coverage per pack is 800mm (W) x 2900mm (H), equating to 2.32 square meters.

How much does a sheet weigh?
Each sheet weighs approximately 8.4kg.

Are the panels pre-finished?
Yes, the panels require no painting or staining, offering a low-maintenance solution with the authentic look of timber.

Can the panels be painted?
While it is possible to paint the panels, we do not recommend it, as the surface is designed to be maintenance-free and painting may impact durability and performance.

What materials are used in the panels?
The panels are composed of 55% recycled wood, 35% recycled plastic, and 10% bonding additives, making them an eco-friendly choice.

Are the panels suitable for installation next to pools?
Yes, Slat Exterior WPC Panels are suitable for use next to pools as they are water-resistant and designed to withstand outdoor conditions.

Will the panels fade over time?
Like all exterior products, the panels will experience natural color fade slowly over time due to exposure to sunlight and weather conditions.

How are the panels installed?
Installation is facilitated by tongue and groove joints, allowing each sheet to slot into the previous one for a fast and seamless setup. Sheets are screwed along the grooved edge, and the next sheet's tongue covers the fixings, providing hidden fasteners.

Can these panels be installed on existing fences and retaining walls?
Yes, sheets can be installed on existing fences and retaining walls, provided the guidelines in the installation guide are followed.

What accessories are available for these panels?
Accessories include end strips for finishing edges, external corners to maintain a continuous look, capping for fences and adaptable mouldings, mounting channels (aluminium channels used as battens for fastening the panels), and 304 stainless steel screws designed with a low profile to sit behind the lapped panels.

Are the panels suitable for use as cladding?
No, Slat Exterior is not an approved cladding system and should be used as a decorative feature only.

Can I order samples before purchasing?
Yes, ordering samples is recommended to ensure accurate color matching, as images may not fully represent the color.

Where can I purchase these panels?
The panels are available for purchase on the Profile Panels website.

• What is the difference between Linear, Linear Flex, and Linear FlexFold?
  Linear panels are designed for standard installations on straight walls, providing a modern, sleek appearance. Linear Flex offers flexibility for curved surfaces, making it ideal for concave and gently curved applications. Linear FlexFold is the most flexible option, best suited for concave bends but also usable on 90-degree external corners. For convex applications, the individual pieces must be cut from the backing before installation.
• What are the available finishes?
  Linear and Linear Flex are available in Primed for painting, Black Walnut, and White Oak. Linear FlexFold is available in Black Walnut and White Oak.
• What are the panel dimensions?
  Linear and Linear Flex panels measure 2700mm (L) x 1220mm (W) x 8-10mm (T). Linear FlexFold panels measure 2700mm (L) x 300mm (W) x 13mm (T).
• What material are the panels made from?
  These panels consist of a Premium MDF core, high-grade timber veneers, and a flexible backing, providing durability while maintaining a premium finish.
• How flexible are these panels?
  Linear panels are rigid and suited for flat surfaces. Linear Flex can bend around soft curves and radii. Linear FlexFold is the most flexible panel available, designed for extreme curves and concave bends.
• Can the panels be cut to size?
  Yes, panels can be trimmed to fit specific dimensions. Linear FlexFold can also be cut into individual pieces for convex bends.
• How are the panels installed?
  Panels can be installed using construction adhesive and screws for a secure fit. For curved applications, following the installation guide is recommended for best results.
• What glue is recommended for installation?
  The recommended adhesive for installation is Sika 118 Instant Hold.
• Are the panels pre-finished?
  Primed panels are ready to be painted. We recommend using Dulux Aqua Enamel for a durable finish. Black Walnut and White Oak panels come uncoated and can be stained or sealed. We recommend using Rubio Monocoat - Invisible Protector for sealing veneer sheets while maintaining a natural look.
• Can these panels be used in bathrooms?
  Yes, these panels can be used in bathrooms and other high-humidity areas. However, they must be sealed properly to protect against moisture damage. We recommend using Rubio Monocoat - Invisible Protector for veneer panels and Dulux Aqua Enamel for primed panels. Ensure the space has adequate ventilation, and avoid direct water contact.
• Can these panels be used for tambour doors?
  Yes, Linear FlexFold panels can be used for tambour doors, offering a seamless and flexible design solution.
• Can the panels be used on external applications?
  No, these panels are designed for interior use only and are not suitable for exterior applications.
• Where can I purchase these panels?
  All Linear, Linear Flex, and Linear FlexFold panels are available for purchase on the Profile Panels website.

What are Crete panels made from?
Crete panels are made from a high-quality cement composite with a fiberglass-reinforced backing, making them strong yet flexible.

Are Crete panels fire-resistant?
Yes! Crete panels are fire-retardant, making them an excellent choice for feature walls near fireplaces and other high-heat areas.

Are Crete panels rigid?
No, Crete panels are not rigid sheets. They are extremely flexible and malleable due to their thin profile and fiberglass reinforcement, allowing for easy installation on curved surfaces.

Can Crete panels be used in wet areas?
Crete panels are moisture-resistant and suitable for kitchens and bathrooms; however, they are not waterproof and should not be installed inside showers.

Can Crete panels be used outdoors?
Yes! Crete panels can be used both indoors and outdoors. For exterior applications, we recommend using a sealer to protect against the elements.

How flexible are Crete panels?
Crete panels can flex to a 300mm radius, making them ideal for curved surfaces and custom applications.

Can Crete panels be painted or sealed?
Yes! Crete panels can be painted and sealed, but it’s essential to use the correct primer and sealers to ensure durability. We recommend consulting your paint supplier for the best products.

How are Crete panels installed?
Crete panels are installed using adhesive, and the joints are grouted for a seamless finish. For interior applications, we recommend Sika Nail Bond Fast. For exterior applications, refer to the installation guide for the appropriate adhesive.

Can I install Crete panels myself?
Yes, Crete panels can be installed as a DIY project, but they require more skill and precision compared to other panels. Due to their flexibility and need for grouting, we recommend professional installation for the best results.

Can I cut Crete panels?
Yes, Crete panels can be cut to size using standard masonry tools. Always use the correct safety equipment when cutting.

What are the dimensions of the panels?
Crete panels range in size from 2950mm to 3000mm in length, 560mm to 600mm in width, and 3mm to 9mm in thickness.

How much does a Crete panel weigh?
Crete panels are lightweight, weighing approximately 4-8kg depending on the style.

Do Crete panels provide acoustic benefits?
Yes, Crete panels have natural sound-dampening properties, helping to reduce echo and improve room acoustics.

Where can I purchase Crete panels?
Crete panels are available for purchase on our website at www.profilepanels.co.nz.

Can I order samples?
Yes! We offer samples so you can check the finish and quality before purchasing full panels.

How do I clean and maintain Crete panels?
Simply wipe down with a soft, damp cloth. Avoid harsh chemicals or abrasive cleaners, as they may damage the surface.

• What are Opulence Headboard Panels?
  Opulence Headboard Panels are luxurious upholstered panels designed to enhance bedroom interiors. Made from high-density sponge padding and premium suede fabric, they offer both comfort and sophistication.
• How are Opulence Panels installed?
  Opulence Panels are installed using a hidden French cleat mounting system, ensuring a secure, seamless, and professional finish. This allows for easy installation and removal while keeping all mounting hardware hidden.
• Can Opulence Panels be cut to fit specific spaces?
  Yes! Opulence Panels can be cut down if required to fit custom spaces. They can also be cut around power points and other fixtures. Please refer to the installation guide for full details.
• What materials are used in Opulence Panels?
  Each panel features high-density sponge padding for cushioning and is finished with a plush suede fabric, giving a soft-touch, high-end feel.
• What sizes are available?
  Standard panel sizes are available, and multiple panels can be combined to suit different bed sizes. Please check the product page for exact dimensions.
• Are Opulence Panels pre-finished?
  Yes, they come fully upholstered and ready to install, requiring no additional finishing.
• Can Opulence Panels be customized?
  Yes! Custom colors and sizes may be available for bulk orders. Contact sales@profilepanels.co.nz for more details.
• What is the lead time for Opulence Panels?
  Standard panels are ready to ship, while custom orders typically take 8-12 weeks depending on production requirements.
• How do I clean and maintain Opulence Panels?
  To maintain the suede fabric, gently vacuum with a soft brush attachment or wipe with a damp cloth. Avoid harsh chemicals or excessive moisture.
• Can Opulence Panels be used in commercial spaces?
  Yes, they are ideal for both residential and commercial applications, including hotels, lounges, and office interiors.
• Where can I buy Opulence Headboard Panels?
  They are available for purchase at www.profilepanels.co.nz.

• Can I order custom panels for a bulk installation?
  Yes! If you require a custom-style panel for a bulk project, we can custom-make panels to order.
• What customization options are available?
  We can create any style, any color, or even develop entirely new designs based on your project needs.
• What is the lead time for bulk custom orders?
  The estimated lead time for bulk custom orders is 8-12 weeks, depending on the complexity of the design and production schedule.
• Is there a minimum order quantity for bulk custom panels?
  Yes, minimum order quantities apply. Please contact us at sales@profilepanels.co.nz to discuss your project requirements.
• Can I see a sample before placing a bulk custom order?
  In most cases, we can provide a prototype or sample for approval before full production begins.
• Are bulk custom panels returnable?
  No, custom-made bulk panels are non-returnable unless they are faulty.
• How do I place a bulk custom panel order?
  To get started, please contact our team at sales@profilepanels.co.nz with your specifications, and we’ll guide you through the process.